Refund Policy

At Electro, we are committed to providing our customers with a seamless shopping experience. If for any reason you are not satisfied with your purchase, we offer a refund policy as follows:

1. Eligibility for Refunds:
   Refunds are available for products within 30 days of purchase. Products must be unused and in the same condition as when they were received, with original packaging.

2. Non-Refundable Items:
   Certain items are not eligible for refunds, including gift cards, downloadable software, and perishable goods.

3. How to Request a Refund:
   To initiate a refund, please contact our customer service team at support@electro.com with your order details and reason for the return. We will review your request and notify you of the approval or rejection.

4. Refund Process:
   Once your return is approved, we will process your refund to your original payment method. Refunds may take 5-7 business days to appear in your account.

5. Shipping Costs:
   The customer is responsible for shipping costs when returning products, unless the product was defective or we made an error in processing your order.

6. Exchanges:
   We offer exchanges for defective items or items that don’t match the description on our website. Please reach out to customer service to arrange an exchange.