Return Policy

1. At Electro, we are committed to providing a positive shopping experience. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange policy to ensure your satisfaction.

   1. Return Eligibility

   To qualify for a return, the following conditions must be met:

2. The item must be in its original, unused condition and in the original packaging.
3. The item must not be damaged or altered.
4. All tags, labels, and accessories must be intact and included with the returned item.
5. The return request must be made within 30 days of the delivery date.

4. Refunds & Exchanges

Refunds: Refunds will be issued to the original payment method once the return is processed. Please allow up to 7-10 business days for the refund to appear on your account. Exchanges: If you wish to exchange an item, please contact us within the 30-day return window. If the item is still in stock, we will process your exchange.

3. Return Process

To initiate a return, please follow these steps:

Contact Customer Support: Reach out to our support team through [customer support email] or the contact form on our website. Provide your order number and the reason for the return.

Prepare the Return Package: Securely pack the item(s) you wish to return. Ensure it is in the original packaging, along with all accessories and documentation.

Return Shipping: Once approved, you will receive return instructions. You will be responsible for the return shipping costs unless the return is due to a fault on our part (e.g., defective products or wrong items shipped).

Return Confirmation: After we receive the returned item, it will be inspected. If the return meets our conditions, we will process a refund or exchange.

• Perishable goods or items that are subject to hygiene regulations.
• Gift cards, downloadable software, and digital content.

2. Non-returnable Items

Certain items are not eligible for returns, including but not limited to:

Electronics that have been opened or used. Personalized or custom-made items.